Policies/FAQS

Shipping policy

All orders take 2-3 working days to process and a 5-10 day delivery timeframe

We aim for the quickest delivery but there may be unforeseen delays with our courier.

Our courier is Royal Mail (48hrs Tracked)

The shipping fee is £5.99

For purchases over £200 it will be free shipping.

Return policy

We do not accept any returns at the moment nor do we accept any exchanges.

Please read our descriptions of the unit to reassure its perfect for you.

Lost or damaged item- We will gladly assess and take action for a compensation claim on your behalf with Royal mail. If approved by Royal mail we will issue a refund.

Any questions or enquiries please email us at sionhair.boutique@gmail.com

Marketing policy

We may use of customers wearing our units for marketing purposes without direct permission.

However if you do not want us to use your photos/videos it is your right and our responsibility to take it down.

To request removal please email us at sionhair.boutique@gmail.com with the photo(s) linked.

When will i recieve my order?

All orders take 2-3 working days to process and a 5-10 day delivery timeframe.

Can i track my item?

Once shipped customers will get access to 48hr tracking link via Royal mail.

I accidentally put the wrong address (info) in what can I do?

Contact us as soon as possible.

If item has already been shipped we will try our best to rectify the issue but will not take accountability as once item is shipped we are no longer responsible.

How do I maintain my wig?

Brush your wig gently with a wide-tooth comb by starting from the ends and working your way up to the roots.

Wash your wig every 7-14 days with a sulfate-free shampoo and conditioner.

It is important to handle the lace with care. air dry straight after washing.

Curly units- make sure you braid down your hair before bed to avoid tangling and dry ends. Tie down with a protective scarf and bonnet. Spray hair with water and a curling moose for the best defined curls.

How long will my wig last?

With proper care and maintenance our wigs are certain to last 2-3 years.

What are the cap sizes?

22.5cm (average)

23.5cm (large)